User Guide
Where can I find my order in Lazada?
You will receive three email notifications from ZhenHub. a. Email No.1 will provide you the tracking number with first tracking point. In addition, you can change address from the email. b. Email No.2 will provide you an update about the shipment ...
What to do if my order number is invalid?
After double checking the alphanumeric series of your tracking or order number and it is still invalid, please email support@zhenhub.com. Support team will immediately respond to your email within 24 hours. Learn more. Is my order number and Return ...
Is my order number the same with the Return to Merchant Order Number?
Yes, the initial order number that you've received and Return to Merchant Order number are the same. Use the said number to track your package.
Lazada Return To Merchant (RTM) Shipment Manual
We provide a Return to Merchant service for Lazada and endeavour to provide a quick and transparent returns process. If you have any questions, you can go through this instruction manual or reach out to us at support@zhenhub.com. Below is the Lazada ...
LAZADA商品退运(RTM)流程说明
Lazada商品退运(RTM) 我们致力为Lazada提供快速而透明的商品退运服务。如有任何疑问，请阅读本说明手册或通过support@zhenhub.com与我们联系。 当退运货物进行或完成以下事件，我们将会向Lazada卖家发出电邮通知: Step 1. 当退运货物离开始发地之集运中心 ； Step 2. 当退运货物到达中国边境并等待清关 ； Step 3. 当退运货物完成清关，并交付國內承運商将会于2至4天内派送。 Step 1. ...
How to Return an Order?
In unexpected scenarios where an order needs to be returned, follow the easy steps below. 1. At the side panel, choose Inbound Stock. 2. From the dropdown, select Send Stock. 3. On the Send Stock page, select Return as the type of Inbound. 4. Do the ...
How to generate Shipping Labels with Several Cartons?
ZhenHub Shipping Label Module can now generate several shipping labels for deliveries with several number of cartons. Here's how: 1. At the side panel, select Shipping Labels. Then from the dropdown, choose Generate Labels. 2. Click New Label icon. ...
How to Generate Label by Importing Template?
Do you have an excel file of labels to be generated? That's easy with ZhenHub. Follow the steps below. 1. Click Import Labels. 2. Select International or Morning Express depending on your shipping label setting. Usually, it is International for most ...
How to do bulk upload of product information in Inbound Shipment?
Sending stocks is easier through importing product information. See below 1. At the side panel, choose Inbound Stock. Then from the dropdown, select Inbound Shipments. 2. Select the Import Inbound Shipments icon. 3. A pop-up box will appear. Then ...
How to edit kitting reserved quantity?
If you have a bundle and you want to edit the reserved quantity, follow the easy steps below: 1. At the side panel, select Inventory. Then from the dropdown, choose Variants. 2. You will be directed to the Variants page. Click the bundle SKU. 3. ...
How to copy a sales order?
Do you want to merge orders of the same customer who orders several items separately but the same shipping and billing information? Or do you want to correct a sales order? ZhenHub Order and Inventory Management System allows you copy or duplicate a ...
How to view your store performance?
Through the ZhenHub Dashboard, you can view your store's performance in the past 7 days, 30 days, or it depends the date range that you prefer. You can see the Revenue, Sales Orders, Units Sold, Outstanding Orders, the Sales Revenue per country, and ...
Tips & Tricks: Easy Access to System Setting
The system offers you a convenient way to change your system preference. Click these buttons to immediately direct you to: Shipping Calculator System Version Help Center Setting
WMS: Storage Area Instructions and Structure
Storage Area Step-by-Step Go to https://wms.zhenhub.com/ and enter login details. Click Storage Area. Click +New Storage Area to add a new storage. Enter the Code that will represent the Shelf. Enter the Name that will identify the new Shelf storage. ...