Where can I find my order in Lazada?
You will receive three email notifications from ZhenHub.
a. Email No.1 will provide you the tracking number with first tracking point. In addition, you can change address from the email.
b. Email No.2 will provide you an update about the shipment e.g. clearing of customs etc.
c. Email No.3 will be sent to you. It carries the information that the packaged has been cleared from customs and it is handed over to courier. The package will arrive in 2-4 days.
Learn more.
What to do if my order number is invalid?
Is my order number and Return to Merchant Order Number the same?
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Lazada Return To Merchant (RTM) Shipment Manual
We provide a Return to Merchant service for Lazada and endeavour to provide a quick and transparent returns process. If you have any questions, you can go through this instruction manual or reach out to us at support@zhenhub.com. Below is the Lazada ...LAZADA商品退运(RTM)流程说明
Lazada商品退运(RTM) 我们致力为Lazada提供快速而透明的商品退运服务。如有任何疑问，请阅读本说明手册或通过support@zhenhub.com与我们联系。 当退运货物进行或完成以下事件，我们将会向Lazada卖家发出电邮通知: Step 1. 当退运货物离开始发地之集运中心 ； Step 2. 当退运货物到达中国边境并等待清关 ； Step 3. 当退运货物完成清关，并交付國內承運商将会于2至4天内派送。 Step 1. ...General Order
General Order is a status provided to cargo that is being held up at Customs as a result of inadequate documentation or other issues with clearing.Delivery Order
A delivery order (abbreviated D/O) is a document from a consignee, or an owner or his agent of freight carrier which orders the release of the transportation of cargo to another party.How to Return an Order?
In unexpected scenarios where an order needs to be returned, follow the easy steps below. 1. At the side panel, choose Inbound Stock. 2. From the dropdown, select Send Stock. 3. On the Send Stock page, select Return as the type of Inbound. 4. Do the ...