What to do if my order number is invalid?

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• Where can I find my order in Lazada?

  You will receive three email notifications from ZhenHub. a. Email No.1 will provide you the tracking number with first tracking point. In addition, you can change address from the email. b. Email No.2 will provide you an update about the shipment ...

• Why is my order On Hold?

  There are several reasons why an order is put On Hold status. Here are the list of possible reasons. Customer has not paid for the order Out of Stock Missing Line Items Missing Billing Address Missing Shipping Address Missing Currency Missing Total ...

• Is my order number the same with the Return to Merchant Order Number?

  Yes, the initial order number that you've received and Return to Merchant Order number are the same. Use the said number to track your package.

• Do you update the Shopify order with a tracking number?

  Yes, after we fulfill your order and pass it to the respective courier, the tracking number is automatically updated and then pushed back to Shopify. Most customers will setup a Tracking update email to be sent to their customers through Shopify.

• Why my order is still On Hold after I provide the phone number?

  Check if you have also edit the Shipping Address. Usually online store manager only update the Customer Information but forget to update the Shipping Address of the order. You have to update Customer Information for future reference when the same ...