How to Return an Order?

How to Return an Order?

In unexpected scenarios where an order needs to be returned, follow the easy steps below.

1.  At the side panel, choose Inbound Stock.


2. From the dropdown, select Send Stock.


3. On the Send Stock page, select Return as the type of Inbound.


4. Do the usual next stage similar in creating an Inbound Shipment.

5. Provide the Shipmark to the customer.


6. Lastly, instruct the customer to insert the shipmark in the shipping bag's airway bill pocket.



    • Related Articles

    • General Order

      General Order is a status provided to cargo that is being held up at Customs as a result of inadequate documentation or other issues with clearing.
    • Delivery Order

      A delivery order (abbreviated D/O) is a document from a consignee, or an owner or his agent of freight carrier which orders the release of the transportation of cargo to another party.
    • Shipping Order (SO)

      Shipping order is a copy of the shipper's instruction issued by the shipping company to a shipper regarding the disposition of goods to be transported.
    • How to cancel order?

      Cancelling an order is as easy as 1-2-3 steps. 1. Assuming that you have logged in already, click Sales Orders. 2. From the drop down, choose Orders. You will be directed to the Orders page. 3. On the right side panel click X to cancel a certain ...
    • How to create Shipment Order?

      You are probably here because you have created a Sales Order. To continue the process, let's create a Shipment Order. 1. Click Sales Order at the side panel. Then choose Orders. Look for the Approved order/s that you want to ship out, tick the box on ...