Frequently Asked Questions
Can you integrate with Shopify?
Yes, ZhenHub has an integration with Shopify. Once you login, it will be under Settings > Integrations. It is an extremely simple installation.
How long does an application for a warehouse or fulfillment center take?
After submitting your application, it will generally take 48-72 hours to review your application. The ZhenHub team may ask for more information.
How long does it take to ship an order or package to USA from China?
Depends on the shipping service you select. If you go to our shipping calculator, you will see the estimated delivery time of each service. In short: Express Services - 2-4 working days Direct Line - 5-9 working days Postal - 7-14 working days Note: ...
What product information do I need to provide?
In general you will need to provide: SKU - a unique code that identifies your product Product Name Product Description Product Category Does it contain batteries (especially for international shipping) Weight Dimensions Variants HS Code (especially ...
Is there a subscription fee for ZhenHub?
There is a FOREVER FREE version of ZhenHub which provides the most basic functionality. If you do require ZhenHub's fulfillment centers or do more than 1500 orders per month then you will need to upgrade your subscription. The subscription fee ...
Are there any initial setup costs?
NO There are no initial setup costs whatsoever. We try to make your setup as simple and easy as possible.
How do we make payments to ZhenHub?
There are 3 methods of making payments to ZhenHub: Credit Card Paypal Bank Transfer You can do so by going to Billing > Recharge in the menu on the left after you login.
Is there a minimum spend? What is included?
YES There is a minimum spend of USD250. This includes your costs of fulfillment, warehousing and shipping. Not included items are: Taxes and Duties Subscription Fees Customs Clearance Fees Surcharges from Shipping
Where do you have fulfillment facilities?
As of 30 July 2019, we have fulfillment facilities in the following countries: China Hong Kong USA Canada UK Australia France Germany Italy Philippines Korea This list is continually growing, for the most updated list please reach out to your Sales ...
Do you update the Shopify order with a tracking number?
Yes, after we fulfill your order and pass it to the respective courier, the tracking number is automatically updated and then pushed back to Shopify. Most customers will setup a Tracking update email to be sent to their customers through Shopify.
How to cancel or change shipping service of submitted order?
1. Cancel the order first. Go to "Shipments" and click the cancel button at the end of the row. 2. Cancellation request will then be submitted to warehouse to check up whether the order can be intercepted or not. Below screenshot shows the ...
How to get Certificate of Conformity (COC)?
Wondering what is a Certificate of Conformity (CoC)? This is sometimes also called as Certificate of Conformance or Certificate of Compliance. Some manufacturers and independent laboratories usually issue this certificate to buyers of ...
Why is my order On Hold?
There are several reasons why an order is put On Hold status. Here are the list of possible reasons. Customer has not paid for the order Out of Stock Missing Line Items Missing Billing Address Missing Shipping Address Missing Currency Missing Total ...
Why my order is still On Hold after I provide the phone number?
Check if you have also edit the Shipping Address. Usually online store manager only update the Customer Information but forget to update the Shipping Address of the order. You have to update Customer Information for future reference when the same ...
What does Exception status mean?
When you receive this Shipment status, please email support@zhenhub.com. The team will provide more details about the shipment order. Usually it is made as Exception in relation to the chosen shipping service.
What should I expect in using Postal Services in my shipments?
Postal Services are shipping service options that are the cheapest. But you must be aware of the following details: There could be 4% - 5% error or lost of shipment. The delivery days is the longest. Some issued tracking number are not updated or in ...
What is the best shipping service?
The best shipping service option depends on the following criteria. 1. Speed. If the top priority of your store is speed of delivery, then your options are the Express Services e.g. UPS, FedEx, TNT, DHL etc. Along with the speed, this is the most ...
Can I download the latest shipping rates/ rate card?
Definitely yes, just click Pricing at the side panel. Then from the drop down, select Shipping Rates. The latest rate card can be downloaded. See sample downloaded rate card.
Can I see the shipping fee upon sales order creation?
Yes, shipping fee is now visible upon selecting a shipping service for a sales order.
Can I add my company logo in the customer invoice?
Your company logo can now be added in the invoice. In the subscription plan, you just click on Logo as Add-Ons. Upon adding the Logo as Add-Ons, you can now upload in the Company Contact Info page the company logo. See sample Invoice with customised ...
Who should I email if I have concerns about Invoice and Billing?
You may email accounting@zhenhub.com. Another option is support@zhenhub.com. The given emails will surely respond to your concerns about invoice and billing.
Who should I email if I have concerns/ problems/ changes as regards sales and shipment orders?
Please email support@zhenhub.com. They will definitely respond to your concerns immediately.
What is Customs Duty De Minimis Value?
Customs Duty, also known as Import Duty, is a government-imposed tax commonly found in various countries in the world. It is a fee commonly charged when cross-border eCommerce shipping happens. Taxing shipments that come from foreign countries are ...
Can I use my ZhenHub wallet money to pay my subscription fee?
As of the moment, our software has no capacity to pay for subscription fee using the ZhenHub wallet money. Let us include this capability in the next system update.
What is a Product Sourcing Agent?
A product sourcing agent supports eCommerce companies in procuring raw materials or ready-to-sell products at a competitive price. They play a crucial part in ensuring that a company’s profit margin remains strong. Sourcing agents might represent a ...
Are there two barcodes option in ZhenHub system?
When you try to generate a barcode in the system, then you see this I am sure you are thinking which one to choose. The answer is simple. Rest your cursor to each. Then you will see the identity of each stripes or lines. See images below.
Which barcode to choose when I want to generate it in ZhenHub?
When you try to generate a barcode in the system, then you see this I am sure you are thinking which one to choose. The answer is simple. Rest your cursor to each. Then you will see the identity of each stripes or lines. See images below.