Why my order is still On Hold after I provide the phone number?
Check if you have also edit the Shipping Address. Usually online store manager only update the Customer Information but forget to update the Shipping Address of the order.
You have to update Customer Information for future reference when the same customer orders. Also, you have to update the Shipping Address of the existing order to respond with the 'Missing Phone Number' reason why the order is On Hold.
Remember all update should be done to your online store.
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Why is my order On Hold?
There are several reasons why an order is put On Hold status. Here are the list of possible reasons. Customer has not paid for the order Out of Stock Missing Line Items Missing Billing Address Missing Shipping Address Missing Currency Missing Total ...
What to do if my order number is invalid?
After double checking the alphanumeric series of your tracking or order number and it is still invalid, please email support@zhenhub.com. Support team will immediately respond to your email within 24 hours. Learn more. Is my order number and Return ...
Is my order number the same with the Return to Merchant Order Number?
Yes, the initial order number that you've received and Return to Merchant Order number are the same. Use the said number to track your package.
How to create Sales Order?
To guide you on our Sales Order Flow, kindly check below. Now, you are ready to create a Sales Order or Shipment Order. 1. After logging in, select Sales Order on the side panel. 2. Next, click Orders. And from here you will see all the Order details ...
Do you update the Shopify order with a tracking number?
Yes, after we fulfill your order and pass it to the respective courier, the tracking number is automatically updated and then pushed back to Shopify. Most customers will setup a Tracking update email to be sent to their customers through Shopify.